How can we help?
Browse common questions or reach the team directly. We're here for boaters and marina operators alike.
Help and resources
Marina setup resources and answers to common booking questions.
Plan your marina setup
What to prepare for the berth map, operating profile and booking payments.
Read the setup guideFrequently asked questions
For booking-specific questions, use the marina contact details shown with your reservation.
How do I book a berth?
Search published marinas, choose your dates and review a berth that fits your vessel. Check the quoted price and arrival rules before checkout. For a paid booking, confirmation depends on verified payment; keep the booking reference and check its status if checkout is interrupted.
How do marinas get paid?
Online payments require configured Stripe Connect and completed marina onboarding. Platform and provider charges follow the booking's payment configuration. A confirmed booking, successful payment and bank payout are separate events; payout timing depends on the connected account and provider arrangements.
Can I cancel a booking?
Cancellation terms are set by each marina. Open your booking from My Bookings to see the policy, or contact the marina directly.
How do I list my marina?
Create an owner account, add the marina name and real map location, then save a private draft. Use Studio and Settings to finish reviewed berth inventory, pricing, business details and arrival information. Complete payment onboarding and resolve the publication checks before going live.
Still have questions?
Our team is happy to help you get the most out of Berth Manager.